lombaqqPrivacy Policy

This page describes what we collect when you use lombaqq and how we keep that data protected. We take your privacy seriously — your personal information, payment details, and account activity are encrypted and stored securely on our servers. We collect only the information we need to verify your identity, process your deposits and withdrawals, and prevent fraud.

When you access lombaqq via our Android app, iOS browser, or desktop, we track minimal data about your device and usage patterns. We do not sell your information to third parties, and we do not use your data for marketing purposes without your consent. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive only the information necessary to complete your transaction.

We comply with data-protection regulations in the jurisdictions where we operate. If you have questions about how we handle your data, or if you want to request a copy of your stored information, contact us through the in-app help menu or reach out to our team in Jakarta, Surabaya, or Bandung.

What Data We Collect on lombaqq

We collect your name, email address, phone number, and date of birth when you create an account. During identity verification (KYC), we ask for a government-issued ID and may request proof of your address. We use this information to confirm your identity, comply with anti-money-laundering regulations, and prevent fraud. We store your ID photo securely and do not share it with third parties except where required by law.

When you deposit or withdraw funds, we record the payment method, amount, and timestamp. We do not store your full payment card details or bank account numbers — our payment processors handle that information directly. We keep transaction records for accounting and dispute-resolution purposes.

We also collect information about your device and how you use lombaqq. This includes your device type (Android, iOS, desktop), your IP address, and which games or sportsbook sections you access. We use this data to improve our platform, detect suspicious activity, and provide customer support. We do not track your location beyond what your IP address reveals.

How We Use Your Data

We use your personal information for account verification, payment processing, and fraud prevention. We may also use your data to contact you about account activity, security alerts, or updates to our policies. We send these communications via SMS and in-app notifications — we do not send unsolicited marketing emails.

Our support team may access your account data to help resolve issues you report. For example, if you contact us about a deposit that didn't arrive, we review your transaction history to investigate. Your data is visible only to authorised staff members who need it to assist you.

We analyse aggregated, anonymised data to understand how users interact with lombaqq — which games are popular, which payment methods are most common, and where we can improve performance. This analysis does not identify you personally and helps us build a better platform.

Third-Party Processors and Data Sharing

Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your transaction information to process deposits and withdrawals. These companies operate under their own privacy policies and are responsible for protecting your payment data. We do not control how they use your information beyond what is necessary for the transaction.

Identity verification partner

We use a third-party service to verify your ID. They may retain a record of your documents for fraud-prevention purposes but operate under strict confidentiality agreements.

Cloud hosting provider

Our servers may sit outside your jurisdiction. We encrypt all data in transit and at rest, so your information remains protected regardless of server location.

Legal compliance

We may disclose your data if required by law, court order, or government request. We will notify you of such requests unless legally prohibited from doing so.

Your Rights Regarding Your Data

You have the right to request a copy of all personal data we hold about you. Contact our support team through the in-app help menu, and we will provide your data in a portable format within a reasonable timeframe. You can also request that we correct inaccurate information or delete your data, subject to legal retention requirements.

If you close your account on lombaqq, we retain your data for a period required by local regulations (typically 5-7 years for financial records). After this retention period expires, we delete your personal information. You can request early deletion in some cases — contact us to discuss your specific situation.

We do not use your data for automated decision-making or profiling. All decisions about your account — such as whether to approve a withdrawal — are made by our team or through transparent, rule-based systems that you can understand.

How We Protect Your Data

We encrypt all data in transit using TLS 1.3, so your login credentials and personal information are protected when you access lombaqq from your phone or desktop. Your password is hashed using industry-standard algorithms — we cannot see it, and neither can our support team. If you forget your password, we send you a secure reset link via email.

Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We limit access to your data to authorised staff members only. We do not store sensitive information like full payment card numbers or bank account details — our payment processors handle that securely.

We recommend resetting your password every 90 days and enabling two-factor authentication if available on your account. If you suspect your account has been compromised, change your password immediately and contact our support team.

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  Data retentionPolicy

  We retain your account data for as long as your account is active, plus a retention period required by local law. Financial records are typically kept for 5-7 years.

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  Policy updatesPolicy

  We may update this privacy policy from time to time. We'll notify you of material changes via email and in-app message. Continued use of lombaqq means you accept the updated policy.

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  Contact usPolicy

  For privacy questions or data requests, reach us through the in-app help menu or contact our team in your region.

Jurisdiction and Applicable Law

We operate lombaqq in jurisdictions where our services are legally permitted. Our services are available only where local law permits online gaming and sportsbook activity. Users are responsible for verifying that their access and use of lombaqq comply with their own jurisdiction's law.

This privacy policy is governed by the laws of the jurisdictions where we operate. If you have privacy concerns or believe we have violated your rights, contact us through the in-app help menu. We are committed to resolving disputes fairly and transparently.