How lombaqq Mobile Verification Works
Verification on our Android app and mobile browser follows the same sequence. You start by entering your email address, then we send a confirmation link. Click that link, and you move to the next stage: uploading identity documents.
Once your email is confirmed, we ask for a government-issued ID — a passport, driver's license, or national ID card. On mobile, you can photograph both sides using your phone's camera, and our system reads the text automatically. If the photo is blurry or the document is expired, we'll ask you to retake it. This usually takes one or two attempts.
After your ID is approved, we request proof of address — a utility bill, bank statement, or rental agreement dated within the last three months. Again, a photo from your phone works fine. We're checking that your registered address matches your ID and that you're in a jurisdiction where we operate.
The final step is linking a payment method. We support DANA, e-wallet, mobile banking, local payment, and online payment for mobile wallets, plus direct bank transfers via e-wallet, mobile banking, local payment, and online payment. You'll enter your account details or scan a QR code, and we'll send a small test deposit to confirm the connection. Once that clears, your account is fully verified and you can deposit, play, and withdraw.
Verification windows vary by document type
We review ID documents within standard business hours. Address proofs may take longer if the document is unclear or if we need to cross-check records. We'll notify you by email or push notification when each stage is complete.
Verification on Our Android App
Our Android app streamlines the verification process for phones running Android 8 and above. When you first open the app after creating your account, we prompt you to verify immediately. You can skip this step and play demo games, but you won't be able to deposit or withdraw until verification is complete.
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Tap "Verify Account" in the app menuStep 1
The app opens your verification dashboard. You'll see a checklist of required documents and a progress bar showing how far you've come.
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Grant camera and file permissionsStep 2
Android will ask permission to access your camera and photo library. Accept both so you can upload documents directly from your phone.
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Photograph your ID documentStep 3
Hold your ID flat under good lighting. The app will guide you to frame it correctly. Take a photo of the front, then the back. Our system checks that all text is readable.
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Upload proof of addressStep 4
Choose a recent utility bill or bank statement. The document must show your name and current address. We accept PDF or image files.
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Link your payment methodStep 5
Select your preferred payment provider — e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account. We'll verify the connection with a test transaction.
The app stores your documents securely on our servers and never shares them with third parties. You can check the status of your verification at any time by opening the app and tapping "Account" → "Verification Status".
Verification on iOS and Mobile Browser
If you're using an iPhone or iPad, you'll access lombaqq through your mobile browser — Safari, Chrome, or Firefox. The verification flow is identical to the Android app, but the interface adapts to your browser's layout.
When you tap "Upload ID" on iOS, your browser will open the photo library or camera app. Choose an existing photo or take a new one. The browser then returns to our verification page with your image attached. This process is slightly slower than the Android app because iOS requires an extra permission step, but it's equally secure.
One advantage of browser-based verification is that you can start on your phone and finish on your desktop if you prefer. Your progress is saved to your account, so switching devices doesn't reset your documents. If you upload your ID on your iPhone in the morning and your address proof on a laptop in the afternoon, both uploads count toward the same verification request.
- Browser cache
- Clear your browser cache if uploads fail repeatedly. Cached data can interfere with file transfers on slower connections.
- File size limits
- Each document photo must be under 5 MB. Most phone cameras produce files well under this limit, but screenshots or scans may exceed it.
- Connection stability
- Use WiFi if possible. Mobile data works, but WiFi reduces the chance of upload interruptions on slower networks.
Payment Method Verification
After your identity and address are approved, we verify your payment method. This is the final gate before you can deposit and play on lombaqq.
If you choose a mobile wallet — mobile banking, local payment, online payment, e-wallet, or mobile banking — we'll redirect you to that app to confirm the connection. You'll see a prompt asking permission to link your account to lombaqq. Approve it, and we'll send a test deposit of a small amount (usually under our welcome offer). Check your wallet history to confirm the deposit arrived, then return to our app. We'll detect the confirmation automatically.
For bank transfers via local payment, online payment, e-wallet, or mobile banking, we generate a unique virtual account number for you. You can transfer funds to this account from your bank app or ATM. We monitor the account and credit your lombaqq balance within standard banking hours. The first transfer confirms your account ownership; subsequent transfers are processed automatically.
We also accept local payment (Quick Response Code Indonesian Standard) for instant transfers. If your bank supports online payment, you can scan our code and send money directly. This method is fast and works across all major Indonesian banks.
How We Handle Your Verification Data
Your identity documents, address proof, and payment details are encrypted and stored on secure servers. We use TLS encryption for all data in transit — whether you're uploading on our Android app or through your mobile browser. Your documents are never visible to our customer-support team unless you explicitly ask us to review them for a specific issue.
We retain your documents for as long as your account is active, plus a retention period required by local regulations. If you close your account, we delete your documents after the retention window expires. You can request a copy of your stored data at any time by contacting our support team.
We do not sell or share your personal information with third parties. Our payment processors (e-wallet, mobile banking, etc.) receive only the information necessary to process your transaction. Our identity-verification partner may retain a record of your document for fraud-prevention purposes, but they operate under strict confidentiality agreements.
Your data is yours
We comply with data-protection standards and do not use your verification data for marketing or profiling. If you have questions about how we use your information, read our privacy policy or contact our support team.
Troubleshooting Verification Issues
If your verification stalls, here are the most common causes and how to fix them:
- Document photo is blurry or cut off: Retake the photo in better lighting. Hold your phone steady and ensure all four corners of the document are visible. Avoid shadows and reflections.
- Address proof is rejected: Check that the document shows your full name and current address. Utility bills and bank statements work best. Rental agreements are accepted if they're dated within three months.
- Payment method won't link: Confirm that your wallet or bank account is active and has sufficient balance for the test deposit. If you're using a virtual account, wait 24 hours for the account number to activate.
- Upload fails on mobile browser: Switch to WiFi and try again. If the issue persists, clear your browser cache and cookies, then restart the upload.
- Verification is taking longer than expected: We review documents during business hours. If your submission is pending after two business days, contact our support team with your account email.
Our support team is available to help if you're stuck. You can reach us through the in-app help menu or by emailing our support address listed in your account settings. We respond to verification-related inquiries during standard business hours.